Q.) I can't put items in my shopping cart, how can I fix that?
Start internet explorer, click on "Tools" then "Internet options" then click on the "Security Tab" now click the button that says "Reset all Zones to Default Level" now "Apply" the changes and then click "OK"
You will need to close internet explorer then restart Internet explorer for these changes to be used for the internet explorer session.
Now you should be able to place items in your cart.
Q.) What is your return policy?
A.) You may return items within 30 days of purchase, no questions asked. Or within 90 days of purchase however there is a 10% restocking fee. The item must be in new resell-able condition.
Q.) Who pays for return shipping for returned items?
A.) The person making the return.
Q.) Who pays for the reshipping costs when a package is returned to Davenport Tractor undelivered?
A.) If your package is returned to us due to an invalid, or incorrectly submitted address the cost of reshipping the package is the sole responsibility of the purchaser.
Q.) I purchased a radiator cap and the color doesn't match the image online, why is that?
A.) Davenport Tractor manufacturers many of the products we sell, however we don't always re-invent the wheel, so some of our product comes from outside manufacturers. We have no control of the color available from these manufacturers. Rather than striping paint and repainting those items we keep prices low by offering product in the color it is supplied to us. This color may vary over time. One shipment may be unpainted, with the next shipment painted John Deere Green. We sincerely hope our customers can accept the minor inconvenience of painting those items that don't color match their tractor.
• Item color may vary from the image shown online
Q.) Are your products made in the U.S.A.?
A.)Davenport Tractor is the manufacturer in most cases, however at times when products already exist on the market, and their quality meets our standards, it makes no sense to re-invent the wheel. We always choose products made in the USA. We buy American-made products whenever possible, though there are some products now that are only foreign-made, however we endevor to have those made in our shop as well.
Q.) Can you tell me the names of the companies where you get your products?
A.) YES! Davenport Tractor. However if we do not manufacture the product, company policy does not allow us to reveal our product sources.
Q.)Are numbers/letters cast into your manifolds?
A.) No, we do not have numbers/letters cast into our manifolds.
Q.) Why does the shipping cost seem high?
A.) We pay to have items shipped to us, and we need to pay our shippers to ship items to our customers. (there is no such thing as a free lunch) We receive live shipping quotes from BOTH the United States Postal Service (USPS) and FedEx to allow our customers to choose the lowest cost competitive shipping option. The weight and size of the items and distance to the shipping destination are also factored into these live quotes and can affect the shipping cost. For more shipping information, please visit the customer service section at www.DavenportTractor.com.
Q.) Are publications returnable?
A.) Yes our Operators manuals, Parts catalogs, and Service Manuals are returnable if in the original, unopened shrink wrapped plastic. Once a service manual is opened, because it is a loose leaf manual we are unable to accept a return. We Just don't have the manpower to count every page to ensure the manual could be resold.
Q.) Are electrical components returnable?
Q.) How long will it take to get my refund?
A.) Please allow a minimum of 4 to 6 weeks after receipt of the returned item for the refund to take place. For more return/exchange information, please visit the customer section at www.DavenportTractor.com.
Q.) Why do some prices online differ from those in the catalog?
A.) Our catalog is printed annually while our website is continuously updated. The most up-to-date product information, including price and availability, can be found on our website.
Q.) Do you offer more items than those listed in the catalog?
A.) We are constantly developing and adding new items to our inventory and every product we carry is listed on our website.
Q.) Do you offer technical/mechanical help?
A.) We do not offer any mechanical or technical support. We suggest calling a tractor mechanic or other expert if you have questions regarding installation, repair, etc. We are not responsible for the way that the product is used and are not liable for any loss or damage, directly or indirectly, related to the use of the product.
Q.) Why are you out of stock on some parts for a long time?
A.) There are many possible reasons for this, depending on the product. We personally manufacture many products and these require the availability of necessary labor and material. In the case of these products, time and cost must be considered in order to effectively produce them. For the products we do not manufacture ourselves, cost and availability must be considered. Please know that we are always striving to find and carry the very best quality products at the most reasonable possible prices. To avoid a supply shortage Purchase items in advance of your deadlines in order to have the parts readily available.
Please visit our customer service section of our website for more information.